These terms and conditions will apply to all transactions placed online with Fanny Shorter.  The terms will not affect your statutory rights.  By using the site you are agreeing to the terms and conditions.  


We are pleased to accept online order transactions via our secure server.  All credit/debit card transactions are subject to validation checks and are authorized by the card issuer.  If the issuer of your card refuses to authorize payment to us, we will not be liable for any delay and/or non-delivery of your order. No binding contract will exist between us until we have accepted the order.  All goods are sold subject to availability and maybe placed on back order. If for any reason we are unable to fulfill any part of the order, we will refund your card as soon as practical and in any case within 21 days.


Every effort is made to ensure images and colours shown on the site match as closely as possible to those of the actual products and due to technical limitations, some colours may vary.  

All prices are show in pounds sterling.  The final price quoted on the payment page is the price on the goods including delivery to the stated destination.  

Prices, product descriptions and specifications are checked to the best of our ability to makes sure that they are accurate at the time of going online.   Data entry errors or other technical issues may result in errors.  In such cases it is not required to honour incorrect pricing. 

Prices and availability of products are subject to change without notice.  The advertised delivery charge will be added to your order.


You may cancel a contract to purchase a product or products from us at anytime within 14 working days after the day you received the order.

In order to cancel a contract in this way, you must give us written notice of cancellation. Please email us at info@fannyshorter.com

All goods must be returned to us within 14 days. Items received later than this will only be accepted for return at our discretion and if accepted will be refunded as a credit note only.


In accordance to the Distance Selling and Online Trading Regulations Fanny Shorter products which have been made to the customer specifications are exempt from standard cancellation rights.

Cancellations are offered subject to the discretion of Fanny Shorter. Please contact us at info@fannyshorter.com if you wish to cancel an order. 


We hope that you love your purchase but in the event that you are not happy with your items Fanny Shorter will exchange or refund products provided that they are returned in the original condition within 14 days of receipt to: 

Fanny Shorter, Studio E2P, Cockpit Arts, Cockpit Yard, Northington Street, London, WC1N 2NP

Please request a proof of postage.  Please note that goods being sent back to Fanny Shorter are your responsibility until they reach us.  Fanny Shorter cannot be held responsible for anything that gets lost or damaged in transit.  Delivery charge and returned postage will only be refunded should an item be faulty.  


All items supplied to the customer remain the property of Fanny Shorter until the final payment of all sums owing in respect to those goods has been received in full by us. 


All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website are and will remain property of Fanny Shorter.  

The copying, modification, distribution, reproduction or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.


We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

We do not disclose details of our customers to any third party but we do use it to advise our clients of goods and services we feel may be interest to them, unless expressed instructed otherwise in writing.  We will collect and store any personal data that you may volunteer whilst using our services e.g. placing an order or joining our email newsletter.  The type of information that we will collect will include – your title and name, know address, known telephone numbers, email address, order details.   The information will be used to process orders, for internal record keeping and we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.

You may wish to restrict the collection or use of your personal information in the following ways: 

Whenever you are asked to fill in a form on the website, look for the box that you can indicate that you would not like the information to be used by anybody for direct marketing purposes.

If you have previously agreed to using your personal information for direct marketing purposed, you may change your mind at any time by writing or emailing us at info@fannyshorter.com


Fanny Shorter cannot be held responsible for any disruptions to our services that are beyond our reasonable control.  We will everything in our power to correct any disruption to our service.  


These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.  This does not affect your non-excludable statutory rights.

This website and our terms and conditions have been designed for use within the United Kingdom and under UK law.  Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.